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Terms and Conditions

Welcome to romenda.com. By accessing, using, or placing an order on our website, you agree to these Terms and Conditions. Please read them carefully before making a purchase. If you do not agree with any of the terms, you must refrain from using the site.

Romenda.com reserves the right to update or modify these Terms and Conditions at any time without prior notice. It is the customer’s responsibility to review the terms before using the website or completing a purchase.

1. General Information

Website: www.romenda.com
Contact Email: support@romenda.com
Headquarters: United Kingdom

Romenda.com is an e-commerce platform offering products for local and international delivery. By placing an order, customers agree to adhere to all policies outlined here.

2. Orders and Payments

2.1 Placing an Order

To place an order, you must:

Select the desired product(s) and add them to your cart.
Provide accurate shipping and billing information.
Complete payment through one of our accepted methods.

Upon successful order placement, you will receive a confirmation email. Please ensure all details are correct, as errors may delay or void your order.

2.2 Payment Methods

We accept the following payment options:

Major credit/debit cards (Visa, MasterCard, American Express)
PayPal
Stripe

All payments are processed in GBP (£). If you are using a non-GBP card, your bank or card provider may charge currency conversion fees. Customers are responsible for understanding their bank's policies regarding foreign currency transactions.

3. Pricing

Prices are displayed in GBP (£) and include delivery costs but exclude VAT and customs duties for international shipments.
Prices do not include additional fees, such as customs or import taxes, which are the customer’s responsibility.
Romenda.com reserves the right to modify prices at any time without prior notice. However, prices at the time of order placement will remain applicable.

4. Shipping and Delivery

4.1 Shipping Policies

Local Delivery (UK and EU): Delivery within 5–7 working days after dispatch, excluding weekends and bank holidays.
International Delivery: Delivery within 7–12 working days after dispatch, excluding weekends and bank holidays.

Shipping times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances, customs clearance, or courier issues.

4.2 Couriers

Our couriers include TNT, UPS, Royal Mail, DHL, USA Postal Service, and other local couriers. The courier used will depend on the shipping destination.

4.3 Customs Fees and International Orders

For customers outside the EU or European Free Trade Association (EFTA), customs fees, import duties, or taxes may apply. These charges are the buyer's responsibility and must be paid to receive the product on time.

If the customer fails to pay these fees and the product is returned to Romenda.com or its business partners, the return shipping costs and any transaction fees incurred will be deducted from the refund amount.

5. Returns and Refunds

5.1 Local Returns (UK and EU)

Buyers may return products within 14 days of receiving the item if they change their mind.
Products must be returned in original packaging and in good condition.
The customer is responsible for return shipping costs. Refunds will exclude transaction fees.

5.2 International Returns

International returns will only be accepted if:

The product was damaged during transit.
The product does not function as intended.

Customers must report damaged products within 24–48 hours of delivery to allow the courier to investigate. Failure to report within this timeframe may void the claim.

5.3 Faulty Products

Customers must contact us at support@romenda.com before returning faulty goods.
Evidence of the fault (e.g., photos or videos) must be provided within 14 days of receipt. After this period, the product will be covered under warranty, and refunds will not be issued.
If the customer refuses to provide proof, Romenda.com reserves the right to decline the return and refund.

5.4 Return Process

Customers will be advised in writing where to send returns, as products may need to be returned to a partner location.
Unauthorized returns may be refused.

6. Warranty and Manufacturer’s Liability

Products are covered by the manufacturer's warranty, subject to the manufacturer's terms and conditions.
Romenda.com cannot be held responsible for warranty claims if the manufacturer ceases operations or if the product model is discontinued.
Warranty and support requests must be submitted via email to support@romenda.com.

7. Price Match Guarantee

If you find the same item at a lower price from another major retailer (excluding membership clubs, duty-free shops, or marketplaces like Amazon and eBay), contact us with proof of the offer. We will strive to match the price within 24 hours (Monday to Friday). Please see more at our price match policy.

8. Feedback and Complaints

We value your feedback to improve our services. For complaints, contact us at hello@romenda.com. We will respond within 5 working days and aim to resolve complaints within 30 days.

9. Limitation of Liability

Romenda.com is not liable for:

Delays, damages, or losses caused by external factors (e.g., courier delays, customs clearance issues).
Manufacturer’s defects beyond the warranty period.
Any reliance on information provided on the website for decision-making.

Our liability is limited to the amount paid for the product.

10. Force Majeure

Romenda.com will not be held responsible for failure to fulfill orders or delays due to events beyond its control, including but not limited to natural disasters, wars, pandemics, strikes, or legislative actions.

11. Links to Third-Party Websites

Romenda.com may contain links to external websites not under our control. We are not responsible for the content, availability, or services provided by these third-party sites.

12. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from the use of the website or related to orders will be subject to the jurisdiction of UK courts.