Shipping Policy

Welcome to Romenda.com. This Shipping Policy outlines the details of how we handle the delivery of orders, shipping timelines, courier options, and other related logistics. Please read it carefully before placing an order. By purchasing from Romenda.com, you agree to the terms outlined here.

1. General Overview

At Romenda.com, we strive to ensure that your shopping experience is seamless and that your order reaches you in a timely manner. We provide shipping services for local and international deliveries through a network of reliable courier partners.

1.1 Shipping Eligibility

We ship to most countries worldwide. However, if your country is not listed in our delivery options, please contact us at info@romenda.com with your product name and shipping address. Once we receive your inquiry, we will confirm whether shipping to your destination is possible and provide a custom shipping quote if applicable.

2. Shipping Costs and Fees

2.1 Local Shipping (UK and EU)

• Free Shipping: Customers located within the United Kingdom (UK) and European Union (EU) enjoy free standard shipping on all orders.

• Expedited Shipping: Expedited options may be available for an additional fee. Details and rates will be displayed at checkout.

2.2 International Shipping

For customers outside the UK and EU, shipping costs are calculated based on the size, weight, and destination of the package. These costs will be displayed during the checkout process.

Customs and Import Fees:

• Customers shipping outside the EU or European Free Trade Association (EFTA) countries may incur customs fees, import duties, or taxes, depending on the regulations of their destination country.

• These fees are not included in the product price or shipping charges at checkout.

• It is the customer’s responsibility to pay these fees to ensure timely delivery.

If the customer fails to pay the required customs fees and the product is returned to Romenda.com or our business partners, the following will apply:

1. The cost of returning the product and any transaction fees incurred will be deducted from the refund amount.

2. The remaining balance will be refunded to the customer.

3. Processing and Handling Times

3.1 Order Processing

• Orders are typically processed within 1–3 business days of payment confirmation (excluding weekends and public holidays).

• Orders placed outside business hours, on weekends, or during holidays will begin processing the next business day.

3.2 Dispatch Notifications

Once your order has been dispatched, you will receive an email notification with your tracking number and courier details. Please ensure the email address provided during checkout is correct to receive updates promptly.

4. Delivery Timelines

4.1 Local Delivery (UK and EU)

• Estimated Delivery Time: Local orders are typically delivered within 5–7 working days after dispatch, excluding weekends and public holidays.

4.2 International Delivery

• Estimated Delivery Time: International orders are delivered within 7–12 working days after dispatch, excluding weekends and public holidays.

• Delivery times are estimates and may vary due to customs clearance, courier delays, or unforeseen circumstances.

4.3 Unforeseen Delays

While we strive to meet the estimated delivery timelines, certain factors beyond our control, such as adverse weather, courier issues, or customs inspections, may result in delays. Neither Romenda.com nor our couriers guarantee exact delivery dates.

5. Courier Partners

We work with trusted courier services to ensure your orders are delivered safely and on time. Our couriers include but are not limited to:

• TNT

• UPS

• Royal Mail

• DHL

• USA Postal Service

• Local courier services (depending on the destination country)

6. Delivery Policy and Failed Deliveries

6.1 Delivery Attempts

Couriers typically attempt to deliver your order once or twice, depending on the location. If delivery is unsuccessful, the courier may hold the package for a short period.

6.2 Failed Deliveries

If delivery is unsuccessful and the package is returned to us:

• Customers must contact the courier to arrange redelivery.

• Redelivery fees may apply and must be paid by the customer.

• If the package is returned to Romenda.com, return shipping costs and transaction fees will be deducted from any refund.

7. Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email. You can use this tracking number on the courier’s website to monitor the status of your shipment.

8. Receiving Your Order

8.1 Damaged Products

If you notice any damage to your package upon delivery, please:

1. Document the damage by taking clear photos of the package and its contents.

2. Notify us at support@romenda.com within 24–48 hours of receiving the damaged product.

This timeframe is critical as courier companies require prompt reporting for any claims or investigations.

8.2 Missing or Incorrect Items

• If your order is incomplete or incorrect, contact us immediately at support@romenda.com with your order details.

• Claims must be made within 24–48 hours of delivery.