EXCLUSIE DISCOUNTS AT PRICES THAT WON'T BREAK THE BANK!

Q: Do I need an account to place an order?
A: No, you can check out without creating an account. Tracking details and info will be emailed or texted to your preferred mobile number via WhatsApp.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and Stripe. Payments on Romenda.com are processed in GBP (pound sterling) only.
Q: Can I cancel or change my order after it's placed?
A: Orders can only be modified or canceled before they are dispatched. Please contact us immediately at support@romenda.com for assistance.
Q: How do I track my order?
A: Once your order is dispatched, we’ll send you a tracking number via email. Use this number on the courier’s website to track your shipment.

Q: Do you ship internationally?
A: Yes, we ship to many countries worldwide. If your country isn't listed at checkout, contact us at info@romenda.com for assistance.
Q: How much does shipping cost?
A: Shipping costs vary based on your location, the product’s size, weight, and dimensions. Shipping fees are calculated during checkout.
Q: How long does delivery take?
A: Local deliveries usually take 5–7 working days, while international deliveries may take 7–12 working days. Please note that delivery times may vary due to unforeseen delays.
Q: What should I do if my package doesn’t arrive?
A: If your package hasn’t arrived within the expected timeframe, please contact us with your order number at support@romenda.com, and we will investigate with the courier.
Q: Will I have to pay customs fees?
A: For orders outside the EU and EFTA countries, customs fees may apply. These fees are the buyer's responsibility. If the product is returned to us due to unpaid customs, the cost of returning the product and transaction fees will be deducted from your refund.

Q: What is your return policy?
A: Romenda.com accepts returns within 14 days of delivery for local orders. For international orders, returns are only accepted for damaged or faulty items.
Q: How do I start a return?
A: Contact us at support@romenda.com with your order number, reason for return, and photos (if applicable). We will provide return instructions.
Q: Who pays for return shipping?
A: If the return is due to a change of mind, the customer is responsible for return shipping costs. For damaged or faulty items, we will cover the return shipping.
Q: When will I receive my refund?
A: Refunds are processed within 7–10 business days after the returned item is received and inspected.
Q: How do I know if an item is in stock?
A: Product availability is displayed on the product page. If an item is out of stock, you can sign up to be notified when it’s back.

Q: Do you offer warranties on your products?
A: Yes, some products come with a manufacturer’s warranty. Check the product details for warranty information or contact us at support@romenda.com for support.
Q: Can I request a custom or personalized product?
A: Yes, we offer customization on select items. Contact us at info@romenda.com with your requirements.
Q: Are your products genuine?
A: Yes, we only sell authentic products sourced directly from manufacturers and authorized distributors.
Q: Do you offer discounts for bulk purchases?
A: Yes, we provide discounts for bulk orders. Contact us at sales@romenda.com for pricing details.
Q: What should I do if I receive a faulty product?
A: Contact us at support@romenda.com within 24–48 hours of receiving the product. Provide proof such as photos or videos, and we will assist you with the next steps.