Privacy Policy

Romenda.com values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit or make a purchase from our website. By accessing Romenda.com, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal and non-personal information to provide and improve our services.

1.1 Personal Information

When you make a purchase, create an account, or contact us, we may collect:

• Contact Information: Name, email address, phone number, and billing/shipping address.

• Payment Information: Credit/debit card details or PayPal account information (processed securely via third-party payment processors).

• Order Details: Product information, order history, and transaction details.

1.2 Non-Personal Information

We collect non-identifiable information through cookies, web beacons, and similar technologies, including:

• IP address.

• Browser type and version.

• Device type.

• Referring website or search terms.

• Usage data (pages viewed, time spent on the site, etc.).

2. How We Use Your Information

We use your information for the following purposes:

1. To Process Orders:

   • Fulfill your purchases, manage payments, and arrange shipping.

2. Customer Support:

   • Respond to inquiries, requests, or complaints.

3. Improvement of Services:

   • Analyze website usage to improve our offerings and user experience.

4. Marketing Communications:

   • Send promotional emails or offers (you can opt out at any time).

5. Fraud Prevention:

   • Detect and prevent fraudulent transactions or unauthorized access.

3. Sharing Your Information

Romenda.com does not sell your personal information. However, we may share your data with trusted third parties:

3.1 Service Providers

We may share your information with third-party companies that provide essential services, such as:

• Payment processing (e.g., Stripe, PayPal).

• Shipping and delivery (e.g., TNT, UPS, DHL).

• IT services and website hosting.

3.2 Legal Obligations

We may disclose your information if required by law or to comply with legal processes, such as:

• Responding to a subpoena or legal request.

• Protecting the rights, safety, or property of Romenda.com, its users, or others.

3.3 Business Transfers

In the event of a merger, sale, or acquisition, your information may be transferred as part of the business assets.

4. Cookies and Tracking Technologies

Cookies are small files stored on your device that help us enhance your browsing experience.

4.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality (e.g., shopping cart).

• Analytics Cookies: Help us analyze website usage and improve performance.

• Marketing Cookies: Enable us to display relevant ads or offers.

4.2 Managing Cookies

You can manage or disable cookies through your browser settings. Note that disabling cookies may impact your ability to use certain features of the website.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

• Processing orders and refunds.

• Complying with legal obligations.

• Resolving disputes.

Non-personal data may be retained indefinitely for analytical purposes.

6. Data Security

We implement technical and organizational measures to protect your information from unauthorized access, loss, or misuse. These measures include:

• SSL encryption for data transmission.

• Secure servers and firewalls.

• Limited access to personal information by employees or service providers.

However, no method of data transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

Under applicable data protection laws, you have the following rights:

7.1 Access and Correction

• You can request a copy of the personal information we hold about you.

• You may ask us to correct or update inaccurate or incomplete information.

7.2 Deletion

You can request the deletion of your personal data, subject to legal obligations requiring its retention.

7.3 Opt-Out

• You can opt out of receiving promotional emails by clicking the "unsubscribe" link in our communications.

• You can manage cookie preferences through your browser.

7.4 Data Portability

You can request to have your data transferred to another service provider in a structured, commonly used, and machine-readable format.

To exercise your rights, contact us at privacy@romenda.com.

8. International Data Transfers

As a UK-based company, your data may be transferred to and processed in countries outside of your own. These countries may have data protection laws that are different from those in your jurisdiction. By using our services, you consent to such transfers.

9. Children’s Privacy

Romenda.com is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please get in touch with us at privacy@romenda.com, and we will promptly delete it.

10. Changes to This Policy

Romenda.com reserves the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on this page, with the updated "Effective Date."

We encourage you to review this policy regularly to stay informed about how we protect your information.

11. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us at:

Email: privacy@romenda.com

Thank you for trusting Romenda.com with your personal information. Your privacy is our priority.