Refunds and Returns Policy

At Romenda.com, customer satisfaction is our priority. We aim to provide high-quality products and services, but we understand that returns may be necessary. This policy outlines our terms and procedures for returns, refunds, and exchanges.

1. General Return Policy

We accept returns under the following conditions:

• Local Deliveries: Customers may return products within 14 days of receiving their order if they change their mind.

• International Deliveries: Returns are accepted only if the product was damaged during transit or is non-functional upon arrival.

Conditions for Returns

To qualify for a return:

1. The product must be unused, in its original condition, and in the original packaging.

2. Customers must contact us at support@romenda.com before initiating a return to receive return instructions.

3. Returns must include all parts, accessories, and documentation initially provided.

2. Reporting Issues with Orders

2.1 Damaged or Defective Products

• If your product is damaged or defective upon delivery, you must report this to support@romenda.com within 24-48 hours of receiving the product.

• Provide photo(s) and/or video(s) of the damage or defect to support your claim.

• Claims made after 48 hours may not be eligible for a return or refund due to courier company policies.

2.2 Missing Items or Parts

• If any item/part is missing from your order, you must notify us within 24 hours of receipt.

• Claims made after this period will not be considered valid, and the value of the missing items may be deducted from any applicable refund if the product is returned.

2.3 Incorrect Goods Received

• If you receive the wrong product, notify us within 24 hours of receipt.

• The product must remain unused for the return to be processed.

• Claims made after 24 hours or if the item has been used may be considered invalid.

3. Return Shipping and Costs

3.1 Local Returns

• Customers who change their minds about a product (within 14 days) are responsible for return shipping costs.

• Return shipping fees are non-refundable.

• Any transaction fees incurred during the initial purchase will be deducted from the refund amount.

3.2 International Returns

• For international orders, returns are accepted only if the product is damaged or non-functional upon arrival.

• Customers must provide evidence of the damage/defect within 14 days of delivery to qualify.

• Customers are responsible for any customs fees or taxes related to the return.

4. Refund Policy

4.1 Refund Eligibility

Refunds are issued under the following conditions:

• The product is returned in its original condition, including packaging, parts, and documentation.

• The issue (e.g., defect or damage) was reported within the specified timeframe.

• Refunds for change-of-mind returns are subject to deductions for return shipping and transaction fees.

4.2 Refund Process

• Approved refunds will be processed within 7-10 business days after the returned product is received and inspected.

• Refunds will be issued to the original payment method.

4.3 Non-Refundable Items

The following items are not eligible for refunds:

• Products returned outside the applicable timeframes.

• Products that have been used, damaged, or altered by the customer.

• Custom or personalized products.

• Digital or downloadable goods.

5. Cancellations

• Orders cannot be canceled once they have been dispatched.

• If the product has already been shipped, customers must follow the return process outlined above.

6. Warranty Claims

6.1 Faulty Products After 14 Days

• Products found to be faulty after the 14-day return window are covered under the manufacturer’s warranty.

• Romenda.com will assist in connecting customers with the manufacturer, but we are not responsible for warranty claims if the manufacturer ceases trading, discontinues the product, or declares bankruptcy.

6.2 Proof of Fault

• Customers must provide photo(s) and/or video(s) demonstrating the fault before warranty claims can be processed.

• Failure to provide adequate evidence may result in the denial of the claim.

7. Returns Procedure

7.1 Contact Us

Email support@romenda.com to initiate a return. Include the following details:

• Order number.

• Product name and description.

• Reason for return (e.g., damaged, defective, incorrect item).

• Supporting evidence (photos/videos).

7.2 Return Instructions

• After your request is approved, you will receive instructions on where to send the product.

• Returns may need to be sent to one of our business partners, depending on the product and location.

7.3 Packaging and Shipping

• Package the product securely to prevent damage during transit.

• Use a tracked and insured shipping method for your return. Romenda.com is not responsible for lost or damaged return shipments.

8. Customs Fees and Returns

For international orders, customers are responsible for paying any applicable customs fees or taxes.

• If a product is returned due to failure to pay customs fees, the following will be deducted from the refund:

  • Cost of returning the product.

  • Any transaction fees incurred during the original purchase.

• Refunds will not be issued if the product is damaged or lost during the return process.

9. Exclusions to Returns

The following scenarios are excluded from our return policy:

• Products damaged due to misuse or negligence.

• Products altered or modified by the customer.

• Items returned without prior authorization from Romenda.com.

10. Contact Us

If you have questions about our Returns and Refund Policy or need assistance with your return, please contact us:

Email: support@romenda.com
Website: www.romenda.com

Romenda.com is committed to ensuring a smooth and fair return experience. By making a purchase, you agree to the terms outlined in this policy. Thank you for choosing Romenda.com!