At Romenda, we aim to deliver your orders quickly, safely, and reliably. This policy outlines how we handle shipping for all purchases made through www.romenda.com.
1. Processing Time
Orders are typically processed within 1–2 working days. Orders placed on weekends or public holidays will be processed on the next working day.
2. Delivery Timeframes
- UK Standard Delivery: 3–5 working days
- UK Express Delivery: 1–2 working days (available at checkout)
- International Delivery: 5–10 working days, depending on location
Please note: Delivery times may vary due to courier delays, customs clearance, or seasonal demand.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and selected delivery method. Free UK standard delivery may be available for orders over a certain amount—check our homepage for current offers.
4. Tracking Your Order
Once your order is dispatched, you’ll receive a confirmation email with tracking details. You can monitor your shipment’s progress directly through the courier’s website.
5. International Shipping
We ship to most countries worldwide. Customs duties and import taxes may apply and are the responsibility of the customer. Romenda is not liable for delays caused by customs procedures.
6. Delivery Issues
If your order hasn’t arrived within the expected timeframe, please contact us at [Insert Contact Email]. We’ll work with the courier to resolve the issue promptly.
7. Incorrect Address or Failed Delivery
Please ensure your shipping details are accurate at checkout. Romenda is not responsible for failed deliveries due to incorrect addresses. If a package is returned to us, we’ll contact you to arrange redelivery (additional charges may apply).
If you have any questions about shipping, feel free to reach out to our support team. We’re here to help.